19 April 2000
Smooth flow at Lo Wu expected for the coming Easter holidays
 
With the Easter holidays coming up, KCR East Rail anticipates that the public will take the long holiday to travel to the Mainland.To provide a pleasant journey for passengers, KCR East Rail will closely monitor the passenger flow at Lo Wu and other stations and regulate the train services accordingly to ensure a smooth cross-boundary flow.
With the completion of the improvement works at Lo Wu Station in mid December last year, facilities at the Arrival Hall on the upper level and the Departure Hall on the lower level can be used more flexibly which enable the cross-boundary passenger flow to be regulated more efficiently.During peak period, with the counters on the Departure Hall, together with another 40 counters on the Arrival Hall, there will be a total of 116 counters to handle departing travellers.While with all counters on the Arrival Hall, together with another 12 counters at the lower level Departure Hall, there will be 104 counters to handle arriving travellers during peak period.
"During the peak departure period, KCR East Rail will closely monitor the number of passengers going to Lo Wu on each train in order to facilitate the operations of the Immigration Department.Five flap gates have recently been installed at the departure hall of Lo Wu Station which facilitate passengers to exit the station and proceed to the Immigration Hall more efficiently," said Mr Anthony Yan, KCR East Rail Customer Services Manager.
"There are over 400 trains plying between Hung Hom and Lo Wu a day, running at an average frequency of 5 minutes. Passengers can start their journey at any time of the day. In the Lunar New Year and Ching Ming Festival this year, with the effective co-ordination among departments, the passenger flow at Lo Wu was very smooth.Passengers managed to cross the boundary to Shenzhen within 15 minutes," added Mr Yan.
If passengers want to enquire the cross-boundary arrangements at Lo Wu during the holidays, they could call the East Rail Customer Services Hotline on 2602 7799 before starting their journeys.The hotline information will be updated every half an hour.