29 March 2002
Effective crowd control measures to cope with passenger demand on Easter Friday
 
The Kowloon-Canton Railway Corporation today regulated train services and implemented effective crowd control measures to cope with cross-boundary passenger traffic which was slightly affected by renovation works at the Joint Inspection Terminal Building in Shenzhen. Up to 5:00 pm, about 160,000 passengers crossed the boundary at Lo Wu to Shenzhen and more than 53,000 passengers returned to Hong Kong via Lo Wu.
The Lo Wu bound traffic began to build up at 8 am today. To tie in with the handling capacity of the boundary checkpoints, KCR East Rail regulated train services and requested passengers to queue up at station concourses for a ticket quota between 8:20 am and 12 noon to reduce overcrowding at Lo Wu.
The contra-flow arrangement was introduced from 10:30 am to 11:45 am and 2:10 pm to 3:35 pm. More than 50,000 Shenzhen bound passengers were processed during the period. The queues at stations were cleared at around noon-time and passenger movement was smooth in the afternoon.
Close coordination was maintained with relevant government departments. Apart from making announcements at stations, the updated information about the situation at Lo Wu was also disseminated to the general public via the electronic media and paging operators. The East Rail Customer Services Hotline was operated to answer enquiries from passengers.
Mr Y T Li, Director - East Rail stressed that both the East Rail train capacity and station facilities at Lo Wu are enough to cope with the demand for services in peak periods.
Condition at various stations was closely monitored and train services were operated to carry as many passengers as possible to Lo Wu. The order at stations was under control and this owed much to the co-operation and patience of our passengers, Mr Li said.
He also urged travellers to schedule their return journey outside the peak hours at dusk on 31 March and 1 April in order to avoid congestion.