21 May 2004
KCRC apologised for inconvenience caused to West Rail passengers for signalling failure
 
The Kowloon-Canton Railway Corporation (KCRC) apologised for the inconvenience caused to affected passengers due to a failure of the signalling system between Tsuen Wan West Station and Mei Foo Station on West Rail this morning resulting in extended train journey times on the southbound services.
The incident happened at about 6:15 this morning. During the affected period, additional trains were deployed to the running line and service frequency were maintained at about 5-7 minutes. Public announcements and notices were made immediately to inform passengers of the service disruption at stations and inside train compartments. Staff were deployed at stations to provide assistance to passengers.
Northbound train service from Nam Cheong to Tuen Mun was not affected.
Due to an incorrect assessment of the degree of delays, KCRC only communicated with the media and Transport Department at about 8:00 am. The KCRC apologised for not having made a territory-wide announcement earlier. The signalling system was resumed at about 10:10 am and through West Rail service returned to normal.
The Corporation reiterated its pledge to notify the public through media announcements for service disruptions of more than 8 minutes.
In order to ensure an accurate assessment of the extent of any delays to train journeys caused by incidents, the Corporation will introduce measures to track actual train journey time though software modifications.