20 June 2005
One Link Further One Step Closer New voice recognition and barge-in feature for KCRC Passenger Service Hotline
 
The Kowloon-Canton Railway Corporation (KCRC) is pleased to announce the launch of the new voice recognition and barge-in feature for KCRC Passenger Service Hotline 2929 3399 on 23 June 2005.
The voice recognition feature can be easily operated by simply voicing the names of the departure and destination stations on the telephone, the caller can immediately obtain information about the departure time of the first and last trains as well as the fare for the journey. The new feature not only simplifies the enquiry process but also provides information over the telephone in an interactive way. The system provides Cantonese, Putonghua and English services.
Another new feature of the hotline system is the barge-in function, which allows passengers to directly input the code of the required information. The caller simply presses the relevant buttons on the telephone, the system will automatically provide the required information.
Moreover, passengers can obtain the information by fax, round-the-clock everyday. Besides the service of local domestic railways and feeder bus services, the system also offers direct connection to the intercity and new railway projects hotlines.
The KCRC’s professional hotline operators will handle enquiries from passengers from 8:30 am to 6:00 pm Mondays to Fridays and from 8:30 am to 1:00 pm on Saturdays. During non-office hours, a voice mailbox will be activated for passengers to leave messages and our operators will revert back as soon as possible during office hours.
KCRC is dedicated to offering tailored services to meet the expectations of passengers. KCRC will prepare publicity materials including leaflets to inform the public of the new hotline features. For enquiries, passengers may call the KCRC Passenger Service Hotline at 2929 3399 or visit KCRC’s website (http://www.kcrc.com).