21 July 2005
KCRC apologises for West Rail service delay
The Kowloon-Canton Railway Corporation (KCRC) reported that a signalling system failure at the northern section of the West Rail Tai Tam Tunnel section had affected West Rail services of that section this morning. Following urgent repairs, normal southbound and northbound services resumed at 9:41am and 10:15am respectively. KCRC apologises to the passengers affected for the inconvenience caused by this incident.
During the affected period, train frequency was maintained at 5 to 10 minute intervals and journey times were extended by 15 to 40 minutes. KCRC continually informed passengers and the public of the latest information through the media and public announcements in stations and inside train compartments. Notices were put up at stations and additional staff were also deployed at West Rail stations to provide assistance to passengers.
The initial investigation determined that the incident was caused by damage to some computer components of the signalling system north of Tai Tam Tunnel. KCRC believes that the damage was related to the extreme weather conditions and frequent lightning strikes that occurred last night. KCRC has replaced the damaged components.
Mr Tsui Wai-keung, General Manager-West Rail Operations, apologised for the inconvenience caused to passengers by this incident, and stressed that this incident had not affected the safety of West Rail operations. KCRC will conduct detailed investigations and implement appropriate measures to enhance the reliability of the relevant components.